Return & Refund Policy

Thank you for shopping at Lentlo (lentloshop.com). If you are not completely satisfied with your purchase, we encourage you to review our policy on refunds and returns. The following terms apply to any products purchased from us.

Interpretation and Definitions

Interpretation
Capitalized terms in this policy have the meanings defined below, applicable whether used in singular or plural form.

Definitions

• Company: Refers to Lentlo, located at Shop No.3,6&7, No.155, Dr Besant Rd, Mirsahibpet, Royapettah, Chennai, Tamil Nadu 600014.
• Goods: Items offered for sale on our website.
• Orders: Requests made by you to purchase Goods from us.
• Service: The website.
• Website: Lentlo, accessible at https://www.lentloshop.com.
• You: The individual or legal entity accessing or using the Service.

Your Order Cancellation Rights

You have the right to cancel your Order within 24 hours without providing a reason if order is not dispatched.

To exercise your right of cancellation, please inform us through one of the following methods:

• Email: [email protected]
• Contact Page: Contact Us
• Phone: +91 812211 6594

We will process your reimbursement no later than 7 days from the day we receive the returned Goods. The refund will be issued using the same payment method you used for the Order, and you will not incur any fees for this reimbursement.

Conditions for Returns

We accept returns of defective items.

To be eligible for a return, please ensure that:

• The Goods were purchased within the last 30 days.
• The Goods are in their original packaging.

The following items cannot be returned:

• Goods made to your specifications or clearly personalized.
• Goods that are unsealed for health protection or hygiene reasons after delivery.
• Goods that are inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet these conditions.

Returning Goods

We handle reverse shipments. Customer has to take print of the return label for reverse shipment. Once we receive the return package, we process refund within 7 days.

Contact Us

If you have any questions regarding our Returns and Refunds Policy, please feel free to reach out:

• Email: [email protected]
• Contact Page: Contact Us
• Phone: +91 812211 6594

Thank you for choosing Lentlo!